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Privacy Policy, Customer Care and Complaints

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Found your services to be excellent and my solicitor kept me well informed on everything. I found her to be polite, friendly and very professional.

T Webster from St Helens
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Please read our Privacy Policy to learn how Jefferies Solicitors handles client information.

You can access this privacy statement from the bottom of every page on our website by clicking the appropriate link (‘Legal’,). Any changes to these policies will be posted on this page.

Jefferies Accident Solicitors takes your privacy seriously. Because we gather certain types of information about our website users. Please take time to understand the terms and conditions surrounding the collection and use of that information. This privacy statement discloses the types of information we gather, how we use it and how to correct or change it.

How and why do we collect information about you?

Within our website, we may ask you to enter personal details such as your name, address, telephone number or email address. We will not use your data except to fulfil a request you make when giving those details to us.

We may make an analysis of site traffic, including the use of IP addresses. For further information, see ‘IP Addresses’ below.

Will we disclose the information to third parties?

If you contact us regarding a personal injury claim your details will be treated in the strictest confidence by the person who deals with you.

If you contact us regarding anything other than a personal injury claim, we will also treat your details with the strictest confidence and will not pass your information on to any third party, unless you wish us to do so.

Should you have any queries regarding the capture, storage and use of personal information by Michael Jefferies Accident Solicitors, please contact us:


Jefferies Solicitors Limited

The Triangle,

8 Cross Street,


WA14 1EQ

Email: info@jefferies-solicitors.com

Other websites

Our website may contain links to other websites. Once you have clicked on these links we do not have any control over the websites at which you will arrive. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. You should look at the privacy statement applicable to the website in question.

IP addresses

When you visit our website, we store web server logs which show your IP address, this gives us information such as which pages you looked at, whether the page request was successful or not and which browser you use to view the page. The use of this data is purely for statistical purposes.

What if you think we have incorrect information, or you would like a copy of the information we hold about you?

Under the Data Protection Act 1998, you may request details of personal information that Jefferies Solicitors holds about you. An official fee will be payable. If you want to make a request, please use the email address below.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any information which is found to be incorrect.


Jefferies Solicitors Limited

The Triangle,

8 Cross Street,


WA14 1EQ

Email: info@jefferies-solicitors.com


At Jefferies Solicitors, we are committed to providing a quality service. Our aim is to settle your claim as quickly and efficiently as possible. To do this we need your assistance and would ask you to respond to queries and provide documentation requested as soon as possible. Please also make sure that we always have a contact number for you. We will keep you updated regularly as to the progress of your case. At this early stage, however, it is not possible to give you an accurate indication of the length of time your case will take. If liability is not an issue and your opponent’s Solicitors or Insurance Company deal with your case speedily your claim may be concluded within a year, if the case becomes more complicated or Court Proceedings have to be issued, it could take considerably longer. The length of time your case will take can also be affected by the type of injury you have sustained if any, and the length of your recovery.

Please read the following paragraphs carefully as they contain important information that we are required by the Solicitors Regulation Authority to give you before we begin to act for you. Jefferies Solicitors is regulated by the SRA and subject to the Solicitors Code of Conduct, which can be found at www.sra.org.uk/solicitors/code-of-conduct.page.

We hope that you will be satisfied with our service; however should you have any complaints regarding our services (including our insurance services) or (if you are required to pay any of our charges) about your bill, please try to resolve this in the first instance with the person handling your case. If your complaint cannot be resolved at this level please contact Michael Jefferies or Monina Ramsden by telephone on (0161) 908 5100, by e-mail on feedback@jefferiessolicitors.com or by post at The Triangle, 8 Cross Street, Altrincham, WA14 1EQ who will look into the matter further. We have a procedure in place for handling complaints, a copy of which is available on request by telephoning (0161) 908 5100 or e-mailing us at feedback@jefferiessolicitors.com.

If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint by writing to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ, telephoning 0300 555 0333 or e-mailing enquiries@legalombudsman.org.uk. Normally you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving our final written response to your complaint.

If your complaint relates to your bill, you can also apply to the Court for an assessment of the bill, but if you do so, the Legal Ombudsman may not deal with your complaint about that bill. If you are required to pay our charges and any part remains unpaid we may be entitled to charge interest. We trust however that you will have no cause to complain about any aspect of our service.

We are committed to promoting equality and diversity in all our dealings with our clients, third parties and employees, and we are required under the Solicitors Code of Conduct to have a written equality and diversity policy. We have a written equality and diversity policy in place and can provide a copy of this if requested.

We will aim to deal with your claim as quickly and as efficiently as possible. Please help us to help you.


Jefferies Solicitors Limited.

The content of this site is for general information purposes only. It does not constitute professional advice (legal or otherwise) nor should it be used as such.

Use of this site does not form a contract for services between this firm and yourself.

Whilst reasonable efforts are made to keep the content of this site both accurate and up to date, no warranties are expressed or implied.

We cannot accept responsibility for actions based on the information contained within this site.

Any personal data transmitted through our site may be stored in our databases.