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British Airways Flight Cancellations: Your Rights

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Over the Bank Holiday weekend, more than 100,000 people missed holidays, lost luggage and were stranded on aircraft when an IT failure by British Airways led to long flight delays and cancellations at both Heathrow and Gatwick airports.

Around 800 flights a day over the three-day weekend were affected by an ‘IT outage’ and ‘power surge’ which took place on Saturday.

If you were one of those unlucky enough to be affected by the disruption, you might be wondering what, if any, compensation you are entitled to.

Flight delay compensation

British Airways have said that affected passengers can claim a full refund or rebook their flight for a future date of travel up until the end of November. However, in addition to this, you may also be able to claim compensation for the inconvenience caused by the airline’s computer crash.

As long as your flight was due to depart from or land in the European Union, as a result of EU regulations, British Airways are legally obligated to compensate you for the inconvenience your flight delay or cancellation caused you. Because the delays occurred at Heathrow and Gatwick, the UK’s two busiest airports, the vast majority of passengers will be able to claim.

Under, EU Regulation 261/2004, passengers are entitled to receive between 125 and 600 euros in flight delay compensation. The amount you can claim will depend on how long you were delayed and whether your flight was short-, medium- or long-haul.

British Airways are also obliged to reimburse you for costs you may have incurred during your delay. This includes things like transport, accommodation, food and drink; it is important that you keep the receipts for these expenses so that you can claim these expenses back.

How to make a flight delay compensation claim

To receive flight delay compensation from British Airways, you have to write a letter of complaint to the airline. This letter must detail your flight number and date of travel as well as the amount of compensation you are looking to claim.

If you wish to contact British Airways in relation to the weekend’s technical problems, we have a selection of helpful flight delay and flight cancellation template letters on our website.

In our experience, airlines like British Airways can be slow and reluctant to respond flight delay compensation claims, particularly when they are pursued by an individual passenger. Sadly, they are far more likely to listen to and take notice of passengers claiming with an expert legal team behind them.

If you would like further assistance with your flight compensation claim, the experienced flight delay solicitors at Jefferies are able to deal with your claim on a no win, no fee basis. Get in touch today with our experts on 0800 342 3206 or contact us online to receive a call-back at a time convenient for you.

Published on 30th May 2017.