Customer Feedback Highlights 2021

It’s been another year of success in delighting our clients with the service we provide.

Customer feedback is of great importance to us as we truly value the opinion of those we have worked with and we want to ensure that we are providing the best possible service. Feedback also helps us as a business to learn and develop.

• 99% of customers said they would recommend us.

• 96% of customers said they were very satisfied with the friendliness of our staff.

• 85% of customers said we understood their needs very well. 

• 80% of customers rated our ability to explain the legal process as excellent. 
• 87% of customers said they were kept very well up to date

As a result of this feedback from clients, we have recently expedited a number of digital changes in order to make it easier for clients to contact us and obtain updates on a claim.

As part of the client feedback process, we also collect testimonials from our clients. You can view the highlights of these comments on our Client Testimonials  page. You can see honest, open reviews from genuine customers here.