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    M&S Claims

    If you’ve been injured while shopping or working at a supermarket, you may be able to claim compensation. If you’ve been injured in an accident, you could claim compensation.

    Whether you were an employee or a customer at the time of your accident, if you were injured in an incident that wasn’t your fault, contact us to discuss your claim.

    Please note, there is a three-year time limit on making a personal injury claim. This time limit begins from the date that the accident occurred. You should contact us as soon as possible to assess your case.

    Store Responsibility

    All businesses have a duty of care towards their staff and customers to uphold health and safety. This is done by following the relevant health and safety guidelines that are outlined by the Health and Safety Executive (HSE). Therefore, all staff should have training and knowledge about specific procedures that are in place to keep the premises safe. If you’ve been injured as a customer or a staff member of a supermarket, you should inform a manager.

    The manager should then allow you to write a report of the accident in the business accident book. It is a legal requirement for all businesses to have accident books. If the manager fails to allow you to write a report in the accident book, they are failing to uphold the health and safety standards that are expected of a business.

    m&s claims Accident Types

    There are many different accident types that you could be affected by while in a supermarket. However, certain accident types are more likely to occur in a supermarket than others. Some of the most common supermarket accident types include:

    • Slip, trip and fall accident – often caused by a wet floor sign not being placed near a recently cleaned floor or food/liquid spillages. Accidents like these can also happen because of items being dangerously placed on walkways.
    • Falling item accidents – if an item falls from a shelf, it could potentially hit someone below. Therefore, it is important that items are not overstocked on shelves or stocked in a dangerous way. Furthermore, staff members who are too small to safely reach should not pull items off of shelves that are too high. A ladder should be used to reach the item or another staff member should assist them.
    • Car park accidents – these types of accidents can often occur due to potholes or due to unsafe practices. For example, someone could potentially be hit by a row of trolleys if the person who is moving the trolleys around isn’t looking.

    If you’ve been injured while in a store or car park, you could be able to file a supermarket accident claim. To find out how much compensation you could be able to claim, you should speak to a personal injury solicitor directly.


    • Report the incident to a staff member so they can make an official record of it in their accident book.
    • Take photos of what has happened-injuries and the scene of the accident.
    • Get the details of any witnesses to the accident.
    • Evidence of a loss of earnings if your injury has resulted in you needing time off work. Documents related to other financial expenditures connected to your injuries may also be required. This could include travel receipts to and from medical appointments.
    • Seek medical attention


    All personal injury cases are unique and so the amount of compensation that is awarded in each case is also unique. The amount of compensation that is awarded is determined by looking at two specific factors – general damages and special damages.


    The pain and suffering that your injuries have caused is the main factor that is used to determine how much compensation you are owed.


    However, compensation also takes into account any financial losses that you might have suffered as a result of your injuries, such as a loss of earnings due to being unable to return to work.

    Except for children, there is a three-year time limit on making a personal injury claim. This time limit begins from the date that the accident occurred. You should contact a personal injury solicitor as soon as possible to assess your case.

    start your m&s claimS TODAY  

    To learn more and to discuss your potential claim in confidence, contact our team on 0800 342 3206. Alternatively, complete our online contact form to arrange an initial no-obligation telephone consultation with a member of our expert team.