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M&S Claims

If you’ve been injured while shopping or working at a supermarket, you may be able to claim compensation. If you’ve been injured in an accident, you could file a Claim.

Whether you were an employee or a customer at the time of your accident, if you were injured in an incident that wasn’t your fault, contact us to discuss your claim.

Store Responsibility

All businesses have a duty of care towards their staff and customers to uphold health and safety. This is done by following the relevant health and safety guidelines that are outlined by the Health and Safety Executive (HSE). Therefore, all staff should have training and knowledge about specific procedures that are in place to keep the premises safe. If you’ve been injured as a customer or a staff member of a supermarket, you should inform a manager.

The manager should then allow you to write a report of the accident in the business accident book. It is a legal requirement for all businesses to have accident books. If the manager fails to allow you to write a report in the accident book, they are failing to uphold the health and safety standards that are expected of a business.

m&s claims Accident Types

There are many different accident types that you could be affected by while in a supermarket. However, certain accident types are more likely to occur in a supermarket than others. Some of the most common supermarket accident types include:

• Slip, trip and fall accident – often caused by a wet floor sign not being placed near a recently cleaned floor or food/liquid spillages. Accidents like these can also happen because of items being dangerously placed on walkways.
• Falling item accidents – if an item falls from a shelf, it could potentially hit someone below. Therefore, it is important that items are not overstocked on shelves or stocked in a dangerous way. Furthermore, staff members who are too small to safely reach should not pull items off of shelves that are too high. A ladder should be used to reach the item or another staff member should assist them.
• Car park accidents – these types of accidents can often occur due to potholes or due to unsafe practices. For example, someone could potentially be hit by a row of trolleys if the person who is moving the trolleys around isn’t looking.

If you’ve been injured while in a store or car park, you could be able to file a supermarket accident claim. To find out how much compensation you could be able to claim, you should speak to a personal injury solicitor directly.


  • Report the incident to a staff member so they can make an official record of it in their accident book.
  • Take photos of what has happened-injuries and the scene of the accident.
  • Get the details of any witnesses to the accident.
  • Evidence of a loss of earnings if your injury has resulted in you needing time off work. Documents related to other financial expenditures connected to your injuries may also be required. This could include travel receipts to and from medical appointments.
  • Seek medical attention


At Jefferies Solicitors, once we have carried out an initial consultation, we will take care of the paperwork required to get your case underway.

A letter will be sent to you following an initial consultation with your solicitor. This will be a summary of the discussion you had and will confirm that they are happy to take on your case. It will highlight who will be your contact and estimate how long the process will take. The letter will also detail how you will be funding the case and an estimate of costs. If you need to provide any further information this will also be included.

A letter will then be sent to the defendant, providing details of the accident. The defendant has a fixed period in which they can reply and in their reply, they must state whether or not they are denying or accepting liability for your injuries. If they do accept liability, your solicitor will endeavour to settle the case out of court.


All personal injury cases are unique and so the amount of compensation that is awarded in each case is also unique. The amount of compensation that is awarded is determined by looking at two specific factors – general damages and special damages.


The pain and suffering that your injuries have caused is the main factor that is used to determine how much compensation you are owed. This will usually be determined by undergoing a medical examination, from which a report is created that outlines the length of time the injuries will take to heal as well as their severity.

Our compensation calculator gives an indication of how much you might be entitled to based upon your injuries. Jefferies Solicitors will take these different details relating to your injury into account when calculating how much compensation you should be awarded, which will then be put forward to the opposing side and the judge.


However, compensation also takes into account any financial losses that you might have suffered as a result of your injuries, such as a loss of earnings due to being unable to return to work. If you have had to pay for treatment or travel to treatment, compensation may also be able to cover this as well. Therefore, you should keep any receipts or other documents that help to outline the extent of your financial losses, as caused by your accident/injuries.

Except for children, there is a three-year time limit on making a personal injury claim. This time limit begins from the date that the accident occurred. You should contact a personal injury solicitor as soon as possible to assess your case.

start your m&s claimS TODAY  

We help people make successful claims for compensation. 

“Knowledgeable friendly staff who understand and empathise with clients giving the best advice available.” Timothy, West Lancashire. 

Read more customer testimonials 

Our experts at Jefferies Solicitors are well experienced in dealing with a range of different case types. We understand how traumatic sustaining an injury can be and so we want to make the process of claiming compensation as stress-free as possible.

To learn more and to discuss your potential claim in confidence, contact our team on 0800 342 3206. Alternatively, complete our online contact form to arrange an initial no-obligation telephone consultation with a member of our expert team. 

Where next? Read How To Claim