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Our flight delay compensation team helped a couple from Bradford claim after their flight home from Tenerife was cancelled. With our help, they were awarded €800.00 in flight cancellation compensation.


CLAIM SUMMARYFlight delayed from Tenerife South Airport to Leeds Bradford
CASE RESOLUTIONClients awarded €800.00 in compensation

Mr & Mrs B from Bradford were due to travel with Jet2.com from Tenerife South Airport to Leeds Bradford in August 2011 when their flight was unexpectedly cancelled at the last minute due to a technical fault.

Mr & Mrs B wrote to Jet2.com directly and Jet2.com refused to pay compensation arguing that the delay was due to a technical fault which amounted to an ‘extraordinary circumstance’. Jet2.com also argued that Mr and Mrs B had not brought their claim within two years. According to the airline, this was the time limit stipulated in their General Terms and Conditions of Carriage.

Mr & Mrs B fought Jet2.com for two years. They even wrote to the Spanish civil aviation authority, AESA, who confirmed that, in their view, Jet2.com had not duly proved extraordinary circumstances and that compensation of €400.00 per passenger should be paid by Jet2.com.  Jet2.com refused to accept the findings of the AESA and again said that they would not pay any compensation.

How we helped

Mr & Mrs B then contacted the team at Jefferies Solicitors. We sent a letter of claim to Jet2.com, confirming Mr & Mrs B’s intention to commence legal proceedings against the airline. Within three weeks, Mr & Mrs B were delighted to receive a cheque in the sum of €800.00 from Jet2.com.

Afterwards, Mrs B had these kind words to say about our service:

“I would like to thank you so very much for your help in this matter.  I was writing to Jet2 back and forth for two years. It only took one letter from you to sort it out!

I will definitely recommend you to friends and family. You will be our first port of call if we have any legal problems in the future.”

Have you have suffered a flight delay or cancellation within the last 6 years?

You could be entitled to compensation up to €600 per person or a full refund. Enquiring costs nothing and all initial advice is free. Call 0800 342 3206 to speak to an expert flight delay compensation claim solicitor or click here to find out how much you could claim for your flight delay or cancellation.

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