It is with a grateful heart that I thank you for all your help in a) getting my mother her compensation and b) allowing her to keep it without any more outgoings so she can take care of her family. We really fell on our feet finding your firm and rest assured I will be fully recommending you to all my friends.
Anonymous from Manchester
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|NAME OF CLIENT||Mr & Mrs B|
|CLAIM SUMMARY||Flight delayed from Tenerife South Airport to Leeds Bradford|
|CASE RESOLUTION||Clients awarded €800.00 in compensation|
Mr & Mrs B from Bradford were due to travel with Jet2.com from Tenerife South Airport to Leeds Bradford in August 2011 when their flight was unexpectedly cancelled at the last minute due to a technical fault.
Mr & Mrs B wrote to Jet2.com directly and Jet2.com refused to pay compensation arguing that the delay was due to a technical fault which amounted to an ‘extraordinary circumstance’. Jet2.com also argued that Mr and Mrs B did not bring their claim within two years which Jet2.com stipulated was the time limit for bringing legal proceedings against them in their General Terms and Conditions of Carriage for Passengers and Baggage.
Mr & Mrs B fought Jet2.com for two years; they even wrote to the Spanish civil aviation authority, AESA, who confirmed that in their view Jet2.com had not duly proved extraordinary circumstances and that compensation of €400.00 per passenger should be paid by Jet2.com. Jet2.com refused to accept the findings of the AESA and again confirmed that they were not going to pay any compensation.
Mr & Mrs B then contacted Jefferies Solicitors who sent a letter of claim to Jet2.com and confirmed Mr & Mrs B’s intention to commence legal proceedings against Jet2.com. Within three weeks Mr & Mrs B were delighted to receive a cheque in the sum of €800.00 from Jet2.com.
Mrs B said as follows:
“I would like to thank you so very much for your help in this matter. I was writing to Jet2 back and forth for two years and it only took one letter from you to sort it out! I will definitely recommend you to friends and family and you will be our first port of call if we have any legal problems in the future.”
If you have suffered a flight delay or cancellation within the last 6 years, you could be entitled to compensation up to €600 per person or a full refund. Enquiring costs nothing and all initial advice is free. Call 0800 342 3206 to speak to an expert flight delay compensation claim solicitor or click here to find out how much you could claim for your flight delay or cancellation.