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Meet the team
Our highly experienced legal team is made up of personal injury solicitors, paralegal professionals, marketing professionals and support centre specialists covering a wide range of claims types. You can be sure that you’re in safe hands with our team. Managing Director, Michael Jefferies, leads the business, along with Monina Ramsden, Director. Managing Director I set up Jefferies Solicitors in 1993. Based in Altrincham, the firm now has over 40 employees, and a turnover of more than £3 million. Previously, I worked at Paris & Co Solicitors in Birmingham, specialising in motor racing and parachuting accidents. My business partner Nina Ramsden and I also set up Lawyers Medical Agency Limited to source medical professionals to examine clients of Jefferies and other Solicitors. We have also now established Lawyers Rehabilitation Services to help lawyers find rehabilitation treatment for clients following an accident and Realm Recruit to help law firms find staff. Jefferies Solicitors was also one of the founding firms of Injury Lawyers 4U. Director I qualified as a Solicitor in 1994 and have worked since in both London and Manchester in the field of personal injury law. In London, I worked at a prominent civil liberties firm working on serious injury cases, where I was also involved in the Public Inquiries into and cases arising from both the Southall and Paddington rail disasters which I attended on behalf of victims of disasters, survivors and families. I joined Jefferies in 2001, becoming first a Partner in the Firm and thereafter a Director when the Partnership became a limited company. I now specialise in catastrophic injury claims acting on behalf of clients with acquired brain and other life-changing injuries. I have experience in implementing case management regimes and working with protected parties. I have helped individuals with injuries ranging from mild cognitive difficulties to catastrophic brain injuries requiring 24-hour care and am experienced in the appointment of Case Managers and setting up rehabilitation regimes. I am an APIL accredited senior litigator and have been accredited by the Law Society Personal Injury panel. In March 2019, I was appointed as a Deputy District Judge on the Northern Circuit. “Not only were we impressed with the professional service, but also the empathy and support that was provided.” Personal Injury Solicitor & Manager After completing my LLB Hons. with French, I secured a training contract with Jefferies Solicitors in 2002, where I have remained for the last 15 years. At present, I am a manager and team leader, dealing with a lot of brain and catastrophic injury sustained as a result of a wide variety of accidents including accidents at work and in public places as well as road traffic accidents. I also undertake clinical negligence work. I have been accredited by the Association of Personal Injury Lawyers (APIL) as a Senior Litigator. “I couldn’t have asked for anyone more caring and helpful towards us throughout the case.” “Thank you for all of your help and for keeping me updated throughout, your hard work means I can put this behind me now and I’m very grateful for everything you’ve done for me.” Litigation Executive I have worked at Jefferies Solicitors since March 2002, and specialise in road traffic accidents. I have particular experience in relation to the recovery of vehicle-related elements of claims such as repairs, loss, credit hire, storage, recovery, diminution etc. Although I specialise in road traffic accidents, I also deal with employer’s liability and public liability cases too. My role involves guiding clients through the claims process from start to finish. My focal point is to establish a firm relationship with my clients and gain an in-depth understanding of each individual case to ensure the client’s losses are recovered in full, their needs met swiftly and ultimately to secure the very best compensation awards for my clients. “I recommend Jefferies Solicitors to everyone they are really good.” “You guys are great 5*.” “Highly recommend.” “Joanne had excellent communication when working on my case. I really appreciated how it was all handled and would recommend Jefferies Solicitors.” “They were a quick and reliable team. I didn’t understand some of the terminology, they explained it and answered my questions efficently. I was really impressed . Would recommend using Jefferies Solicitors.’ “Thank you for all the work you have done for me and a great result I would always come back to you if I ever need help. A big thank you to Jo for all her work too.” “Very efficent and professional service.” “Great service, updated me on the process.Great communication.” “Joanne has been amazing. She’s kept me updated on the process and always has a very friendly attitude.” “Communication was open and I knew what was happening every step of the way” “Joanne was very understanding and patient and always kept me updated.” Solicitor I previously worked in conveyancing and corporate debt recovery before starting with Jefferies in April 2010 as a trainee solicitor, later qualifying as a Solicitor specialising in personal injury law. I currently specialise in road traffic accident claims, employer’s liability claims, occupier’s liability claims and CICA claims “Won my case with minimal evidence fantastic work highly recommend and will use again if needed. Thanks again.” “Michael communicated very well whether there was an update or not. He was also very quick at replying/answering and always assured me of things until I completely understood what was going on.” “Excellent customer service.” “I am so glad I chose Jefferies to represent my case. Thanks to Michael the whole experience was stress free and nothing was a problem. I couldn’t have asked or wished for better. So, thank you Jefferies and especially Michael, you are all amazing!” “Mike has been very helpful every step of the way through my claim. He has been professional throughout.” “I would highly recommend Michael Mawdsley to deal with a claim. I had a personal traffic accident; he was outstanding and very persistent over three+ years to get to the bottom of my case and solve my issues.” Thank you Michael for dealing with my case and seeing it through to the end. Thank you also for your patience, understanding, kind words and support towards the end when I had a few personal problems arise. Clinical Negligence Solicitor & Manager I am a solicitor specialising in clinical negligence and serious injury cases, as well as being Clinical Negligence Department Manager here at Jefferies. I studied Law before going on to complete my LPC attaining a commendation. I qualified as a solicitor at Jefferies in 2000, having completed my training contract here. After several years of practicing in general personal injury work, I was attracted to the bright lights of London and so left Jefferies to go to Coleman CTTS where I managed an employer liability and public liability department and, thereafter, Prolegal in central London, again managing a large team and handling a caseload of high-value personal injury claims. I returned to Cheshire and joined the BIPOC unit of RSA, undertaking work for insurers defending claims before returning to Jefferies in 2006 where I have remained ever since. “Brilliant! If you want help finding justice use Jeffries.” “I received excellent service from Nadine she kept me up to date on the case and explained everything I did not understand in great detail. I was anxious about making a claim but the service I received put all my anxiety to rest. Thank you so much I appreciate everything you did for me.” “I found my solicitor Nadine Elkin to be friendly, accessible, efficient and helpful. I don’t have a bad thing to say about my experience using Jefferies Solicitors.” Solicitor I qualified as a solicitor in 2004 and specialise in personal injury and clinical negligence. I moved to Jefferies Solicitors in April 2014 where I am a team leader dealing mainly with multi-track cases involving serious injuries. “It can be daunting using legal services, but I must say, I felt completely at ease throughout, everything was clearly explained from start to finish and most importantly, I felt thoroughly listened to!” “Karl Rushton was very supportive and explained everything very well! Would recommend him to anyone and would want to use him again if I had to in the future.” “Excellent service all the way through.” “Helpful from start to finish, no problems, highly recommend.” “Karl was extremely helpful and informative throughout, we really felt as though our case was being handled properly.” “Amazing work from Karl Rushton. 8 years, 2 months of constant battles but he kept fighting for me and we finally got the result we wanted. Amazing asset to the company.” “Karl was great to deal with. He kept me updated throughout the case and answered any questions I had promptly. I would have no hesitation in recommending Jefferies although I hope I have no need to personally use them again. Thank you Karl for securing the best outcome for my case.” “Absolutely satisfactory, very helpful, pleasant and highly recommendable.” Head Of Inception I have been working in personal injury since 2005, dealing with all aspects of the initial process of vetting and opening personal injury cases, compliance and after the event insurance. My previous three roles since graduating in 1998 have also involved training and development, HR, recruitment, processes and general management. At Jefferies, where I have been for four years, my role is to ensure the smooth running of the inception process, make sure that we offer the highest possible levels of customer service. Clinical Negligence Solicitor Prior to joining Jefferies, I worked at a firm in West Yorkshire for approximately two years dealing with a variety of clinical and dental negligence claims. I undertook my training at Jefferies Solicitors and I have remained here ever since. I specialise in clinical, cosmetic and dental negligence claims and I also assist the head of the clinical negligence department with serious injury cases. Litigation Executive I have been working in the Personal Injury sector for 14 years and have extensive experience of dealing with all types of claims. I specialise in Road Traffic Accidents, Employers Liability and Occupiers Liability Accidents. “Great customer service, friendly and empathic would recommend to anyone that wants results.” “Very well handled.” “Excellent communication, calls and emails returned extremely quickly!” “Excellent personal service. Always handled with care.” “You were very honest regarding my case and never once did l think you would let me down.” “I would definitely recommend this solicitors. They handled the case with respect and was very prompt with answers. We had no stress along the way only good manners keeping us in the loop. I’m very satisfied with every step of the way.” “My caseworker Rebecca Shippam handled my questions and answers throughout my case with a professional ability on every level.” “Very friendly, helpful service kept up to date on every aspect of my claim.” Litigation Executive I have been a personal injury fee earner for over 20 years. Having completed a law degree, my career in the law started when I joined the Chief Constable of West Yorkshire’s legal team, defending claims against the Chief Constable. Most recently I was employed as Litigation Manager at TPC Solicitors for eight years, undertaking all aspects of litigated and high-value personal injury claims before leaving to join Garvins Solicitors as their Litigation Manager. There I was overseeing a team of dedicated personal fee earners dealing primarily with road traffic accidents and employers liability claims. I was delighted to join Jefferies Solicitors in March 2015, where I specialise in litigated personal injury claims of all types with a particular interest in serious injury claims. “Fair, transparent and available to provide answers to any questions I had.” “Knowledgeable friendly staff who understand and empathise with clients giving the best advice available.” “Crystal was an absolute star throughout my claim, I couldn’t have asked for a better service.” “Crystal Collins and Jenny Fenton are two amazing solicitors! They have been wonderful with my case and also helped me through my personal life with great advice. I am very grateful to have had two lovely solicitors deal with my case. Thank you for everything.” “Crystal and Jenny were fantastic; they kept me informed every step of the way, reassuring me always. They explained everything thoroughly. Throughout my case they would ring me and ask how I am; having the personal touch was something that I needed after my injury. I can not thank them enough for all the care and concern shown throughout. I would most definitely recommend Jefferies Solicitors every time. They fought my corner without prejudice, their advice was first class.” Practice/IT Manager I have had a variety of roles in the legal sector. Immediately before joining Jefferies Solicitors, I worked for a leading legal software company and, for the previous 14 years, I was practice manager of a similar sized firm. Prior to that, I worked for the Legal Services Commission, assessing solicitors’ firms against a quality standard. Since joining Jefferies Solicitors in June 2015, my role has been very varied. In short, I have to make sure that the legal team have everything they need to provide a high-quality service. I look after IT, the premises, training needs, personnel, and anything else that is needed. Solicitor Prior to joining Jefferies, I worked at a personal injury firm in West Yorkshire where I worked between 2015-2017 whilst I completed the Legal Practice Course. I joined Jefferies in August 2017 as a paralegal in the catastrophic injury team. This role involved assisting the Director and a Senior Litigator with cases in which clients have acquired brain and other life-changing injuries. The claims I deal with involve a wide range of personal injury claims including road traffic accidents, accidents at work and Criminal Injury compensation claims. I began my training contract with Jefferies in September 2018 and qualified as a Solicitor in March 2020. In November 2019, I won the award for Young Achiever of the Year at the Personal Injury Awards. Solicitor I qualified as a Solicitor in 2000 and have spent my career in the personal injury field. I joined Jefferies in 2019, having previously managed teams of solicitors at firms, which include ‘top 50’ firm Hill Dickinson LLP. I have a particular interest in accidents in the workplace and significant experience of handling cases where, unfortunately, my clients have suffered life-changing injuries. “Brilliant service very professional.” Legal Assistant I joined Jefferies as a receptionist nearly 10 years ago. My role as receptionist involved, amongst other things, taking calls and transferring them to the correct person, taking messages for those that are unavailable, dealing with deliveries, dealing with visitors and ensure they get a warm welcome and refreshments. I also helped out in the postroom, by dealing with incoming and outgoing post. Before I started working at Jefferies I worked in retail and Health and Fitness. In my role in Health and Fitness, I was a receptionist supervisor on the main front desk. Greeting members dealing with queries class bookings etc. Also telephone bookings for classes, tennis courts membership enquiries on the switchboard. At Jefferies, I now work in the back office in the main as an assistant to Crystal Collins. My role involves chasing clients for documents, applying for medical records, printing documents and getting bundles together for hearings and trials. I also assist Debbie where I can along with archiving and storage. Head of Operations After qualifying as a Solicitor in 2009, I have spent most of my legal career to date working for a Legal 500 firm where I specialised in running high-value personal injury and clinical negligence claims alongside an Industrial Disease caseload. I subsequently became the Operations Director and board member. In addition to my day to day role, I have also been a member of Law Society steering committees and a member of the Civil Justice Committee working party which mediated the fixed fee costs for Noise-Induced Hearing Loss claims. I joined Jefferies in 2019 and work within the Management team to oversee the firm’s Operations. Inception Administrator I joined Jefferies Solicitors in October 2019 as an Inception Administrator. My role focuses on supporting the business with new enquiries for personal injury and medical negligence, including setting up new claims on our system and sending out relevant paperwork to clients. I have a strong background in customer service with over 10 years’ experience in this field. Having worked in personal injury previously, this is something I am very passionate about and I truly enjoy working in this sector. Legal Assistant I joined Jefferies Solicitors as a Legal Assistant in 2006 and work within a team headed by Karl Rushton. My job is to ensure my team members have the administrative support and services to enable them to carry out their work efficiently and smoothly. My workload is very varied from typing, scheduling conferences, organising calendars and preparing documents for Court hearings and dealing with incoming calls. Paralegal I joined the firm in October 2018 as a Paralegal in the Personal Injury Department. Before I started working at Jefferies I had just finished my Legal Practice Course and Master in Law at the University of Law in Chester. I am currently supporting the members of Karl Rushton’s team with all manner of Personal Injury Law and I also handle a small caseload of Prison Claims. Solicitor I joined Jefferies Solicitors in September 2019 as a Trainee Solicitor, after transferring my training contract from a boutique Manchester firm. I qualified as a solicitor in February 2020. I graduated from the University of Manchester and finished my legal studies at the University of Law in Manchester. I have previously worked at two national insurance law firms dealing with Personal Injury and Credit Hire claims before beginning my training contract. In my current role I deal with Catastrophic Injury and Clinical Negligence claims acting on behalf of clients with brain and other life-changing injuries. Legal Assistant I have been employed by Jefferies Solicitors for 19 years as a Legal Assistant. My current position is to assist and support Monina Ramsden, Nadine Elkin and the Clinical Negligence team. I deal with Catastrophic Injury claims and Clinical Negligence claims acting on behalf of clients with brain injuries and other life-changing injuries. My role varies from dealing with dictation, preparing correspondence, Court documents, arranging conferences and general file organisation. Legal Executive I qualified as a Fellow of the Institute of Legal Executives in September 2007, specialising in Employers and Public Liability accidents. I have over 18 years’ experience dealing with a variety of cases ranging in value and complexity. Prior to working at Jefferies Solicitors, I worked for another well-established Personal Injury practitioner representing union members. “Excellent service highly recommend.” Fellow of the Chartered Institute of Legal Executives & Manager After serving 8 years in Her Majesty’s Royal Navy, I started my legal career in Oxford for Henmans Solicitors. I have now been a personal injury lawyer for over 20 years. I have extensive experience working for both Claimant and Defendant law firms including ‘in-house’ at Insurance Companies which gives me an advantage as to potential arguments to be raised in relation to liability and quantum. I have also worked for banks and financial institutions valuing law firms. Having joined Jefferies in April 2019 as a manager and team leader, I currently oversee a team of dedicated personal fee earners dealing primarily with public liability and employers liability claims. I specialise in litigated personal injury claims of all types with a particular interest in serious injury claims. “I was lucky enough to find Jefferies Solicitors on an internet search. From the first contact I felt I had found the correct people to help me. Through all of the examinations and tests as well as arranging specialists to make sure I had the best attention possible and ongoing treatment. After all the hard work I received a settlement that I was extremely pleased with.” “Emma represented me very well. She was thorough and positive throughout. Thankyou for all the hard work.” “Fully recommend brilliant service with amazing and helpful staff.” “Very helpful and professional personnel.” New Claims Handler Before I joined Jefferies I completed the MA Law at the University of Law in London, applying for positions in law firms after I graduated whilst working in the service industry. I was grateful for the opportunity to join Michael Jefferies in July 2019 as a New Claims Handler in the inception team. It’s a continual learning process; no two days are alike thanks to the immense variety of types of injury, illness and circumstance we consider from our prospective clients. New Claims Handler I joined Jefferies in January 2019 as a New Claims Handler within the Inception team and hope to go on to complete my training contract here. In the Inception team, we primarily deal with all the new enquiries which come into the firm. This involves assessing each claim individually to determine whether we believe that there are reasonable prospects of succeeding with the claim, should we choose to take it on. Prior to starting at Jefferies, I worked as a team leader and duty manager in a customer service role, whilst simultaneously completing the Graduate Diploma in Law and the Legal Practice Course with a Masters in Law. For which, I obtained a commendation and a distinction, respectively. Paralegal Fellow of the Chartered Institute of Legal Executives I started my legal career at Pannone & Partners in January 2005, who were then taken over by Slater and Gordon in 2014. I remained at Pannone/Slater and Gordon for almost 15 years. I have extensive Claimant experience, having been fee earning for approx. 12+ years and have spent the majority of my career in the personal injury field. Whilst at Pannone/Slater and Gordon I specialised in Road Traffic Accidents; Employers Liability; Occupiers Liability and Public Liability claims, both litigated and non-litigated. For the last 5 years, I have specialised in Road Traffic Accidents valued between £25,000 – £500,000 and have assisted on cases worth in excess of £1,000,000. I joined Jefferies Solicitors in November 2019 and now deal primarily with public liability and employers liability claims. I have a particular interest in serious injury claims. Digital Marketing Coordinator I joined Jefferies in March 2020, before this I worked as a Marketing Administrator for a software company. At Jefferies, I look after the firm’s digital marketing. This involves looking after the website, writing content and blog posts, social media management and wider marketing activity and PR. Legal Assistant I worked as a Barrister’s Clerk from 2011 – 2019, working on civil, employment, chancery and family cases. After that I worked from February 2019 to February 2020 at Pure Legal in Liverpool as a Court Diary Clerk. In my spare time I am a keen artist and have sold my work all over the world as well as private commissions for friends and family. My role involves chasing and reviewing client’s medical records, producing chronologies and client care. Inception Caseworker Having already had a successful career in marketing, I started training for a legal career in 2016 and have just completed my Legal Practice Course and Msc in Law, Business and Management. I have worked at Jefferies Solicitors alongside my studies since 2018. My role has been very varied focusing on taking instructions from clients, assessing, undertaking legal research and advising on the merit of their claim, explaining options and recommendations and the pre-action aspects of personal injury and clinical negligence claims such as preparation of claim notification forms, disclosure review, creating medical records core bundles and chronologies and communication with legal parties and witnesses. Digital Marketing Assistant Before joining Jefferies Solicitors I studied History at The University of Sheffield. I have previously worked in the technology department for John Lewis and as an Activity Monitor for a summer camp. My role as a Digital Marketing Assistant involves writing and organising content for the website, as well as assisting with the social media presence of the company.
Michael Jefferies
Nina Ramsden
What Nina’s clients say…
Tony, March 2019
Kathryn Harland
What Kathryn’s clients say…
Christine, November 2019
Thomas, July 2019
Joanne Waring
What Joanne’s clients say…
Mayimuna, July 2020
Joel, July 2020
Ian, June 2020
Daniel, May 2020
Jilna, May 2020
Adrian, May 2020
Gaynor, May 2020
Hina, March 2020
Janine, October 2019
Christine, April 2018
Flavia, March 2018
Michael Mawdsley
What Michael’s clients say…
Daniel, October 2020
Aleagh-Louise, July 2020
Julie, July 2020
Menara, July 2020
William, March 2019
Abbie, January 2019
Susan, August 2017
Nadine Elkin
What Nadine’s clients say…
Luke, July 2020
Margaret, May 2020
David, December 2018
Karl Rushton
What Karl’s clients say…
Alison, September 2020
Gemma, July 2020
Gillian, July 2020
Ross, July 2020
Mark, May 2020
Frankie, November 2019
Leanne, March 2019
Brenda, February 2018
Deborah Adams
Adela Royle
Rebecca Shippam
WHAT REBECCA’S CLIENTS SAY…
Barrie, August 2020
Ged, July 2020
Robyn, April 2020
Jackie, April 2020
Sandra, April 2020
Timothy, April 2020
Lee, October 2019
Jemma, March 2018
Crystal Collins
What Crystal’s clients say…
Janet, July 2020
Timothy, May 2020
Peter, November 2019
Tammy, December 2018
Natalie, October 2017
Dave Wise
Joshua Morton
Jonathan Evans
WHAT JONATHAN’S CLIENTS SAY…
Charli, July 2020
Eileen Collier
Jennifer Dougal
Mike Tolen
Carole Lawrence
Sumitra Malla
Emma Scott
Debbie Gill
Emma Hughes
WHAT EMMA’S CLIENTS SAY…
Lee, July 2020
Emma Adams
WHAT EMMA’S CLIENTS SAY…
Thomas, August 2020
Brian, August 2020
Daniel, July 2020
Irene, May 2020
Greg Savvides
Beth Morris
Michelle Csincsi
Hayley Bird
Susie Bloor
Darren Farrell
Annie Bannister
Mia Edwards
