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Meet the team

Our highly experienced legal team is made up of personal injury solicitors, paralegal professionals, marketing professionals and support centre specialists covering a wide range of claims types. You can be sure that you’re in safe hands with our team. Managing Director, Michael Jefferies, leads the business, along with Monina Ramsden, Director.

Michael Jefferies

Managing Director

I set up Jefferies Solicitors in 1993. Based in Altrincham, the firm now has over 40 employees, and a turnover of more than £3 million.

Previously, I worked at Paris & Co Solicitors in Birmingham, specialising in motor racing and parachuting accidents.

My business partner Nina Ramsden and I also set up Lawyers Medical Agency Limited to source medical professionals to examine clients of Jefferies and other Solicitors. We have also now established Lawyers Rehabilitation Services to help lawyers find rehabilitation treatment for clients following an accident and Realm Recruit to help law firms find staff.

Jefferies Solicitors was also one of the founding firms of Injury Lawyers 4U.

Nina Ramsden


I qualified as a Solicitor in 1994 and have worked since in both London and Manchester in the field of personal injury law.  In London, I worked at a prominent civil liberties firm working on serious injury cases, where I was also involved in the Public Inquiries into and cases arising from both the Southall and Paddington rail disasters which I attended on behalf of victims of disasters, survivors and families.

I joined Jefferies in 2001, becoming first a Partner in the Firm and thereafter a Director when the Partnership became a limited company. I now specialise in catastrophic injury claims acting on behalf of clients with acquired brain and other life-changing injuries. I have experience in implementing case management regimes and working with protected parties.

I have helped individuals with injuries ranging from mild cognitive difficulties to catastrophic brain injuries requiring 24-hour care and am experienced in the appointment of Case Managers and setting up rehabilitation regimes.

I am an APIL accredited senior litigator and have been accredited by the Law Society Personal Injury panel.

In March 2019, I was appointed as a Deputy District Judge on the Northern Circuit.

What Nina’s clients say…


“Always been a massive help with anything I need, highly recommend they’re brill.”

Bethany, November 2020


“Highly recommended our case was complex and 5 year long We were informed about all aspects, if we had a question it was answered ASAP if we didn’t understand it was explained. Nothing was too much trouble. Jefferies Solicitors / Nina / Josh and your whole team are spot on and thank you all so much for everything you have done for us. Take care and keep doing what you do 100%”

Tracey, October 2020


“I would go as far as saying that after a few months it didn’t feel like we were speaking to our solicitors but more like the shoulder of a trustworthy friend who was willing to put our minds at rest and guide us.

Not only were we impressed with the professional service but also the empathy and support that was provided.”

Tony, August 2020

Kathryn Harland

Solicitor and Manager

After completing my LLB Hons with French, I secured a training contract with Jefferies Solicitors in 2002, and since qualifying, I have developed a wealth of experience within the personal injury field.  I have for the last 12 years specialised in catastrophic injury claims, acting for clients nationwide, having accomplished numerous multimillion-pound settlements. I have extensive knowledge of the complex process involved in dealing with these claims, including a thorough understanding of the rehabilitation process and the Court of Protection.

I also currently manage a dedicated team of personal injury fee earners and take pride in the training and development of our Trainee Solicitors.

I am accredited by the Association of Personal Injury Lawyers (APIL) as a Senior Litigator, and more recently have qualified as a Mediator in Civil Litigation.

What Kathryn’s clients say…

” Kathryn would always return my calls immediately and no matter how many questions I had – and there were lots at times – she would patiently go through them with me in a language that I could understand.

When you call Kathryn’s telephone number, if she is not available, her message was always updated to say the date when she would next be in the office which was helpful.  Maybe a small gesture on her part but extremely helpful to clients.

Wherever possible meetings were held at our own house which helped us rather than keep travelling.

Kathryn would ring at regular intervals to keep me up to date, and always let me know approximately when the next milepost was going to occur.  In her calls, she would always be prepared to listen to me and offer her empathy.  When I was feeling frustrated Kathryn would help me see where we were going to on this long journey. Kathryn would always speak to me before posting reports to me so that I was prepared for the content in them.  As she was aware of the impact of the report on me.

We could not have had a better team to support us through this traumatic time.”

Barbara, August 2020


“I couldn’t have asked for anyone more caring and helpful towards us throughout the case.”

Christine, November 2019


“Kathryn’s always ensured the right care and rehabilitation programmes are in place with second-to-non consultants. Kathryn has been at the end of the phone helping me and making sure the right team was in place for my rehabilitation all while putting together a case with specialist reports to give my claim the best possible outcome.

She’s always kept me well informed along the way and made sure I understood what was happening and why.

I would highly recommend her to anyone in need of a personal injury lawyer as I believe her to be the best there is.

Craig, August 2019


“Thank you for all of your help and for keeping me updated throughout, your hard work means I can put this behind me now and I’m very grateful for everything you’ve done for me.”

Thomas, July 2019

Michael Mawdsley


I previously worked in conveyancing and corporate debt recovery before starting with Jefferies in April 2010 as a trainee solicitor, later qualifying as a Solicitor specialising in personal injury law.

I currently specialise in road traffic accident claims, employer’s liability claims, occupier’s liability claims and CICA claims

What Michael’s clients say…

“Michael my solicitor has been amazing since day 1! Nothing is too much work for him. I am kept updated and am able to phone/email him at any point for help! Would recommend to anyone!”

Katie, November 2020

“I can’t thank Michael Mawdsley for his services and guidance through out my case. Thank you Alison for completing my case. I would not hesitate to recommend Jefferies to my friend’s and family.”

Sharon, November 2020

“Won my case with minimal evidence fantastic work highly recommend and will use again if needed. Thanks again.”

Daniel, October 2020


“Michael communicated very well whether there was an update or not. He was also very quick at replying/answering and always assured me of things until I completely understood what was going on.”

Aleagh-Louise, July 2020


“Excellent customer service.”

Julie, July 2020


“I am so glad I chose Jefferies to represent my case. Thanks to Michael the whole experience was stress free and nothing was a problem. I couldn’t have asked or wished for better. So, thank you Jefferies and especially Michael, you are all amazing!”

Menara, July 2020


“Mike has been very helpful every step of the way through my claim. He has been professional throughout.”

William, March 2019


“I would highly recommend Michael Mawdsley to deal with a claim. I had a personal traffic accident; he was outstanding and very persistent over three+ years to get to the bottom of my case and solve my issues.”

Abbie, January 2019


Thank you Michael for dealing with my case and seeing it through to the end. Thank you also for your patience, understanding, kind words and support towards the end when I had a few personal problems arise.

Susan, August 2017

Nadine Elkin

Clinical Negligence Solicitor & Manager

I am a solicitor specialising in clinical negligence and serious injury cases, as well as being Clinical Negligence Department Manager here at Jefferies.

I studied Law before going on to complete my LPC attaining a commendation. I qualified as a solicitor at Jefferies in 2000, having completed my training contract here. After several years of practicing in general personal injury work, I was attracted to the bright lights of London and so left Jefferies to go to Coleman CTTS where I managed an employer liability and public liability department and, thereafter, Prolegal in central London, again managing a large team and handling a caseload of high-value personal injury claims.

I returned to Cheshire and joined the BIPOC unit of RSA, undertaking work for insurers defending claims before returning to Jefferies in 2006 where I have remained ever since.

What Nadine’s clients say…


“Brilliant! If you want help finding justice use Jeffries.”

Luke, July 2020


“I received excellent service from Nadine she kept me up to date on the case and explained everything I did not understand in great detail. I was anxious about making a claim but the service I received put all my anxiety to rest. Thank you so much I appreciate everything you did for me.”

Margaret, May 2020


“I found my solicitor Nadine Elkin to be friendly, accessible, efficient and helpful. I don’t have a bad thing to say about my experience using Jefferies Solicitors.”

David, December 2018


Karl Rushton


I qualified as a solicitor in 2004 and specialise in personal injury and clinical negligence. I moved to Jefferies Solicitors in April 2014 where I am a team leader dealing mainly with multi-track cases involving serious injuries.

What Karl’s clients say…


“It can be daunting using legal services, but I must say, I felt completely at ease throughout, everything was clearly explained from start to finish and most importantly, I felt thoroughly listened to!”

Alison, September 2020


“Karl Rushton was very supportive and explained everything very well! Would recommend him to anyone and would want to use him again if I had to in the future.”

Gemma, July 2020


“Excellent service all the way through.”

Gillian, July 2020


“Helpful from start to finish, no problems, highly recommend.”

Ross, July 2020


“Karl was extremely helpful and informative throughout, we really felt as though our case was being handled properly.”

Mark, May 2020


“Amazing work from Karl Rushton. 8 years, 2 months of constant battles but he kept fighting for me and we finally got the result we wanted. Amazing asset to the company.”

Frankie, November 2019


“Karl was great to deal with. He kept me updated throughout the case and answered any questions I had promptly. I would have no hesitation in recommending Jefferies although I hope I have no need to personally use them again. Thank you Karl for securing the best outcome for my case.”

Leanne, March 2019


“Absolutely satisfactory, very helpful, pleasant and highly recommendable.”

Brenda, February 2018

Deborah Lofthouse-Clark

Office Manager

Since graduating in 1998 my roles have involved HR, recruitment, business processes, general management and training & development. 

I started in the Legal Sector in 2005 and moved to Jefferies in 2011, where I started as the head of the new enquiries team.  Since then I have progressed to Office Manager where I am able to utilise my organisational skills along with the skills I have developed over the years. In short, I am responsible for ensuring that the office runs smoothly and the team has everything they need to provide a high-quality service; mental health support, training, personnel, and anything else that is needed.

Adela Royle

Clinical Negligence Solicitor

Prior to joining Jefferies, I worked at a firm in West Yorkshire for approximately two years dealing with a variety of clinical and dental negligence claims.

I undertook my training at Jefferies Solicitors and I have remained here ever since. I specialise in clinical, cosmetic and dental negligence claims and I also assist the head of the clinical negligence department with serious injury cases.

Rebecca Shippam

Litigation Executive

I have been working in the Personal Injury sector for many years and have extensive experience in dealing with all types of claims.

I specialise in Road Traffic Accidents, Employers Liability, and Occupiers Liability Accidents.



“Great customer service, friendly and empathic would recommend to anyone that wants results.”

Barrie, August 2020


“Very well handled.”

Ged, July 2020


“Excellent communication, calls and emails returned extremely quickly!”

Robyn, April 2020


“Excellent personal service. Always handled with care.”

Jackie, April 2020


“You were very honest regarding my case and never once did l think you would let me down.”

Sandra, April 2020


“I would definitely recommend this solicitors. They handled the case with respect and was very prompt with answers. We had no stress along the way only good manners keeping us in the loop. I’m very satisfied with every step of the way.”

Timothy, April 2020


“My caseworker Rebecca Shippam handled my questions and answers throughout my case with a professional ability on every level.”

Lee, October 2019


“Very friendly, helpful service kept up to date on every aspect of my claim.”

Jemma, March 2018

Crystal Collins

Litigation Executive

I have been a personal injury fee earner for over 20 years. Having completed a law degree, my career in the law started when I joined the Chief Constable of West Yorkshire’s legal team, defending claims against the Chief Constable.

Most recently I was employed as Litigation Manager at TPC Solicitors for eight years, undertaking all aspects of litigated and high-value personal injury claims before leaving to join Garvins Solicitors as their Litigation Manager. There I was overseeing a team of dedicated personal fee earners dealing primarily with road traffic accidents and employers liability claims. I was delighted to join Jefferies Solicitors in March 2015, where I specialise in litigated personal injury claims of all types with a particular interest in serious injury claims.

What Crystal’s clients say…

“Crystal was fantastic, she put my mind at ease when I was worried about my case and assured me that we would win the case.”

Anthony, December 2020

“Fair, transparent and available to provide answers to any questions I had.”

Janet, July 2020


“Knowledgeable friendly staff who understand and empathise with clients giving the best advice available.”

Timothy, May 2020


“Crystal was an absolute star throughout my claim, I couldn’t have asked for a better service.”

Peter, November 2019


“Crystal Collins and Jenny Fenton are two amazing solicitors! They have been wonderful with my case and also helped me through my personal life with great advice. I am very grateful to have had two lovely solicitors deal with my case. Thank you for everything.”

Tammy, December 2018


“Crystal and Jenny were fantastic; they kept me informed every step of the way, reassuring me always. They explained everything thoroughly. Throughout my case they would ring me and ask how I am; having the personal touch was something that I needed after my injury. I can not thank them enough for all the care and concern shown throughout.

I would most definitely recommend Jefferies Solicitors every time. They fought my corner without prejudice, their advice was first class.”

Natalie, October 2017

Joshua Morton


Prior to joining Jefferies, I worked at a personal injury firm in West Yorkshire where I worked between 2015-2017 whilst I completed the Legal Practice Course.

I joined Jefferies in August 2017 as a paralegal in the catastrophic injury team. This role involved assisting the Director and a Senior Litigator with cases in which clients have acquired brain and other life-changing injuries. The claims I deal with involve a wide range of personal injury claims including road traffic accidents, accidents at work and Criminal Injury compensation claims.

I began my training contract with Jefferies in September 2018 and qualified as a Solicitor in March 2020.

In November 2019, I won the award for Young Achiever of the Year at the Personal Injury Awards.


What Josh’s Client’s say:


“There were times I didn’t think I’d make it but Jeffries were always quick to help and advise. They handled my rather complicated case expertly and got me a better than expected payout. I will be forever grateful and have no hesitation in recommending them to represent you. (Special thanks to Nina and Josh).”

Richard, January 2021

“Highly recommended our case was complex and 5 year-long. We were informed about all aspects, if we had a question it was answered ASAP if we didn’t understand it was explained. Nothing was too much trouble. Jefferies Solicitors / Nina / Josh and your whole team are spot on and thank you all so much for everything you have done for us. Take care and keep doing what you do 100%”

Tracey, October 2020

“So helpful done everything they said they would absolutely will use them again”

Emma, May 2020


Eileen Collier

Legal Assistant

I joined Jefferies as a receptionist nearly 10 years ago. My role as receptionist involved, amongst other things, taking calls and transferring them to the correct person, taking messages for those that are unavailable, dealing with deliveries, dealing with visitors and ensure they get a warm welcome and refreshments. I also helped out in the postroom, by dealing with incoming and outgoing post.

Before I started working at Jefferies I worked in retail and Health and Fitness. In my role in Health and Fitness, I was a receptionist supervisor on the main front desk. Greeting members dealing with queries class bookings etc. Also telephone bookings for classes, tennis courts membership enquiries on the switchboard.

At Jefferies, I now work in the back office in the main as an assistant to Crystal Collins. My role involves chasing clients for documents, applying for medical records, printing documents and getting bundles together for hearings and trials. I also assist Debbie where I can along with archiving and storage.

Jennifer Dougal

Head of Operations

After qualifying as a Solicitor in 2009, I have spent most of my legal career to date working for a Legal 500 firm where I specialised in running high-value personal injury and clinical negligence claims alongside an Industrial Disease caseload. I subsequently became the Operations Director and board member.

In addition to my day to day role, I have also been a member of Law Society steering committees and a member of the Civil Justice Committee working party which mediated the fixed fee costs for Noise-Induced Hearing Loss claims.

I joined Jefferies in 2019 and work within the Management team to oversee the firm’s Operations.

Mike Tolen

Inception Administrator

I joined Jefferies Solicitors in October 2019 as an Inception Administrator. My role focuses on supporting the business with new enquiries for personal injury and medical negligence, including setting up new claims on our system and sending out relevant paperwork to clients.

I have a strong background in customer service with over 10 years’ experience in this field. Having worked in personal injury previously, this is something I am very passionate about and I truly enjoy working in this sector.

Carole Lawrence

Legal Assistant

I joined Jefferies Solicitors as a Legal Assistant in 2006 and work within a team headed by Karl Rushton. My job is to ensure my team members have the administrative support and services to enable them to carry out their work efficiently and smoothly.

My workload is very varied from typing, scheduling conferences, organising calendars and preparing documents for Court hearings and dealing with incoming calls.

Sumitra Malla

Trainee Solicitor

I joined the firm in October 2018 as a Paralegal in the Personal Injury Department. Before I started working at Jefferies I had just finished my Legal Practice Course and Master in Law at the University of Law in Chester.

I am currently supporting the members of Karl Rushton’s team with all manner of Personal Injury Law and I also handle a small caseload of Prison Claims.

Emma O’Brien


I joined Jefferies Solicitors in September 2019 as a Trainee Solicitor, after transferring my training contract from a boutique Manchester firm. I qualified as a solicitor in February 2020.

I graduated from the University of Manchester and finished my legal studies at the University of Law in Manchester. I have previously worked at two national insurance law firms dealing with Personal Injury and Credit Hire claims before beginning my training contract.

In my current role I deal with Catastrophic Injury and Clinical Negligence claims acting on behalf of clients with brain and other life-changing injuries.

Debbie Gill

Legal Assistant

I have been employed by Jefferies Solicitors for 19 years as a Legal Assistant.

My current position is to assist and support Monina Ramsden, Nadine Elkin and the Clinical Negligence team. I deal with Catastrophic Injury claims and Clinical Negligence claims acting on behalf of clients with brain injuries and other life-changing injuries.

My role varies from dealing with dictation, preparing correspondence, Court documents, arranging conferences and general file organisation.

Emma Hughes

Legal Executive

I qualified as a Fellow of the Institute of Legal Executives in September 2007, specialising in Employers and Public Liability accidents. I have over 18 years’ experience dealing with a variety of cases ranging in value and complexity. Prior to working at Jefferies Solicitors, I worked for another well-established Personal Injury practitioner representing union members.



“Excellent service highly recommend.”

Lee, July 2020

Emma Adams

Fellow of the Chartered Institute of Legal Executives & Manager

After serving 8 years in Her Majesty’s Royal Navy, I started my legal career in Oxford for Henmans Solicitors. I have now been a personal injury lawyer for over 20 years.

I have extensive experience working for both Claimant and Defendant law firms including ‘in-house’ at Insurance Companies which gives me an advantage as to potential arguments to be raised in relation to liability and quantum.

I have also worked for banks and financial institutions valuing law firms.

Having joined Jefferies in April 2019 as a manager and team leader, I currently oversee a team of dedicated personal fee earners dealing primarily with public liability and employers liability claims. I specialise in litigated personal injury claims of all types with a particular interest in serious injury claims.


“Any time I spoke to Emma it didn’t feel like I was speaking to a solicitor. I was going through beveavement counselling and speaking to Emma helped me and she would always put a smile on my face. Thank you, I will always recommend this solicitors, I’ve already recommended my mate to use your solicitors.”

Marc, December 2020


“I would like to thank Emma Adams. She has been great and has helped me every step of the process on my claim. Thanks Emma.”

James, December 2020


“The solicitor handling my case was absolutely fantastic. I feel that she took my claim on very expertly and it felt she treat me with the most upright respect and made me feel very comfortable”

Adam, November 2020


“I was lucky enough to find Jefferies Solicitors on an internet search. From the first contact I felt I had found the correct people to help me. Through all of the examinations and tests as well as arranging specialists to make sure I had the best attention possible and ongoing treatment. After all the hard work I received a settlement that I was extremely pleased with.”

Thomas, August 2020


“Emma represented me very well. She was thorough and positive throughout. Thankyou for all the hard work.”

Brian, August 2020


“Fully recommend brilliant service with amazing and helpful staff.”

Daniel, July 2020


“Very helpful and professional personnel.”

Irene, May 2020

Greg Savvides

New Claims Handler

Before I joined Jefferies I completed the MA Law at the University of Law in London, applying for positions in law firms after I graduated whilst working in the service industry.

I was grateful for the opportunity to join Michael Jefferies in July 2019 as a New Claims Handler in the inception team. It’s a continual learning process; no two days are alike thanks to the immense variety of types of injury, illness and circumstance we consider from our prospective clients.

Beth Morris


I joined Jefferies in January 2019 as a New Claims Handler within the Inception team and hope to go on to complete my training contract here.

In the Inception team, we primarily deal with all the new enquiries which come into the firm. This involves assessing each claim individually to determine whether we believe that there are reasonable prospects of succeeding with the claim, should we choose to take it on.

Prior to starting at Jefferies, I worked as a team leader and duty manager in a customer service role, whilst simultaneously completing the Graduate Diploma in Law and the Legal Practice Course with a Masters in Law. For which, I obtained a commendation and a distinction, respectively.

Michelle Csincsi

Trainee Solicitor

Prior to joining Jefferies Solicitors, I worked at a leading Clinical Negligence firm in Manchester assisting 1 Partner and 3 Solicitors in dealing with high value claims.

I joined Jefferies Solicitors in August 2018 as a paralegal in the Catastrophic Personal Injury team. This role involved assisting the Director and a Senior Solicitor with cases involving Clients with acquired brain injuries and other life-changing injuries.

I began my training contract with Jefferies in February 2020 and am due to qualify as a solicitor in August 2021.

Hayley Bird

Fellow of the Chartered Institute of Legal Executives

I started my legal career at Pannone & Partners in January 2005, who were then taken over by Slater and Gordon in 2014.  I remained at Pannone/Slater and Gordon for almost 15 years.  I have extensive Claimant experience, having been fee earning for approx. 12+ years and have spent the majority of my career in the personal injury field.  Whilst at Pannone/Slater and Gordon I specialised in Road Traffic Accidents; Employers Liability; Occupiers Liability and Public Liability claims, both litigated and non-litigated.  For the last 5 years, I have specialised in Road Traffic Accidents valued between £25,000 – £500,000 and have assisted on cases worth in excess of £1,000,000.

I joined Jefferies Solicitors in November 2019 and now deal primarily with public liability and employers liability claims. I have a particular interest in serious injury claims.

Susie Bloor

Digital Marketing Coordinator

Before coming to Jefferies in March 2020, I worked in marketing for a software company for 5 years and also worked in student services at a university for 10 years.

I have completed a degree in Media with Management and have a second degree specialising in creative writing. I completed an apprenticeship in Digital Marketing in 2019 and am currently studying for a CIM Level 6 Diploma in Digital Marketing.

At Jefferies, I look after the firm’s digital marketing. This involves looking after the website, writing content, social media management, and wider marketing activity.


Darren Farrell

Legal Assistant

I worked as a Barrister’s Clerk from 2011 – 2019, working on civil, employment, chancery and family cases.  After that I worked from February 2019 to February 2020 at Pure Legal in Liverpool as a Court Diary Clerk.

In my spare time I am a keen artist and have sold my work all over the world as well as private commissions for friends and family.

My role involves chasing and reviewing client’s medical records, producing chronologies and client care.

Annie Bannister


Having already had a successful career in marketing, I started training for a legal career in 2016 and have just completed my Legal Practice Course and Msc in Law, Business and Management. I have worked at Jefferies Solicitors alongside my studies since 2018.

My role has been very varied focusing on taking instructions from clients, assessing, undertaking legal research and advising on the merit of their claim, explaining options and recommendations and the pre-action aspects of personal injury and clinical negligence claims such as preparation of claim notification forms, disclosure review, creating medical records core bundles and chronologies and communication with legal parties and witnesses.

Mia Edwards

Digital Marketing Assistant

Before joining Jefferies Solicitors I studied History at The University of Sheffield. I have previously worked in the technology department for John Lewis and as an Activity Monitor for a summer camp. My role as a Digital Marketing Assistant involves writing and organising content for the website, as well as assisting with the social media presence of the company.

Paul Sansom

Head of Inception

Jillian Roach

Chartered Legal Executive

I started my career as a Legal Executive at Croftons Solicitors LLP and spent the following 23 years there where I specialised in claimant personal injury work, in particular employers’ and occupiers’ liability cases, both litigated and non-litigated, gaining a wealth of experience.   I also spent some time assisting on complex work-related upper limb disorder cases.

I joined Jefferies Solicitors in January 2019 and continue to specialise in occupiers’ and employers’ liability cases.    My focus has always been and remains on providing excellent client care to all of my clients during what is often a difficult time in their lives.

Lee Dewhurst


I began my career in legal services as an office junior in the Magistrates court service in 1984.  Whilst there I obtained a law degree, then qualified as a solicitor in 1991, by which time I had become a magistrates legal advisor.
I moved into private practice in 2001, where I joined a law firm based in Manchester city centre. Whilst there I specialised in personal injury claims arising as a result of road traffic accidents, accidents at work, public occupiers and product liability and CICA/MIB claims.
I joined Jeffries in February 2021 where I continue to deal with personal injury claims.