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When you go on holiday, you look forward to spending quality time with your loved ones, relaxing and unwinding in an exotic location. However, sometimes a holiday doesn’t turn out as you expect, especially if you or a member of your party become injured or sick because of the negligence of a tour operator.

While not as popular as they once were, many people still book package holidays with tour operators such as TUI, First Choice and Hays Travel. If your holiday was booked as part of a package, your tour operator is responsible for ensuring your safety while you are in the care of the hotels, airlines and transfer companies they work with. If these individuals fail in their duty of care and you become injured or sick as a result, you might be able to claim compensation for the tour operator’s negligence.

One of our clients was struck by a stray archery arrow while walking through the resort she was staying at in Ibiza. After taking on the case, one of our specialist personal injury solicitors held the tour operator TUI Limited liable for her injuries and secured a generous compensation sum. For information, read our client case study.

Travel companies are not only responsible for protecting holidaymakers while you’re in the resort you’re staying at, they also have a duty of care for customers who go on excursions or take part in activities they have provided as part of your package holiday. For instance, if you are involved in a road traffic accident while travelling by coach on a day trip or suffer an injury when diving while supervised by an instructor organised by the holiday company, you can hold your tour operator to account for any negligence.

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What to do if you’ve been injured or become sick on holiday

  • As soon as possible, inform your tour representative of the accident.
  • Take photos of your injuries and the scene of the accident. If you have contracted food poisoning or another kind of infection, take photos of areas where there are low levels of hygiene that you believe may have contributed to your sickness.
  • If there were any witnesses to the accident, take a note of their details and ask if they would be prepared to provide a witness statement to support your case.
  • Visit a doctor to assess the extent of your injuries. Ask for a copy of the doctor’s report and keep the receipts for any medication they prescribe. You may be able to recover the cost of medicines or other treatment during the claims process.
  • Contact a solicitor.


Making a claim against a tour operator

If you are thinking about claiming compensation against a tour operator, contact Jefferies Solicitors today. Call us on 0800 342 3206 or make an online enquiry.

Once we have learnt of your circumstances and looked into your booking documents, a member of our experienced and friendly team will be able to determine whether you might be entitled to compensation. If you are eligible to make a claim, our personal injury solicitors will guide you through the legal process from start to finish and work hard to win you the compensation you deserve.